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Executive perspective Across enterprise surveys in 2025, a clear pattern emerges: organisations that have moved from “copilots” to agentic systems—software… Read more
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By Dr Luke Soon This post is not a primer for executives. It is a technical blueprint for programmers building… Read more
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Executive summary Two landmark usage datasets—NBER’s “How People Use ChatGPT” and Anthropic’s “Which Economic Tasks are Performed with AI?”—converge on… Read more
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At its core, an AI agent is more than just a chatbot or a large language model (LLM) interface. An… Read more
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By Dr Luke Soon Over the past decade, AI governance has transitioned from aspirational guidelines to enforceable regulation at an… Read more
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by Dr Luke Soon Introduction We stand at a pivotal moment in AI development. Recent advances in large language models,… Read more
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When I first introduced HX = CX + EX — the Human Experience as the combination of Customer Experience (CX)… Read more
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Abstract The insurance sector is undergoing rapid transformation driven by artificial intelligence (AI). From underwriting and pricing to claims automation… Read more
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By Dr Luke Soon, Computer Scientist Introduction: The Decisive Decades From 2025 to 2050, the tectonic plates of work will… Read more
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Introduction Artificial Intelligence (AI) did not begin with today’s data-hungry deep networks. It began in the 1950s with a symbolic… Read more
Genesis: Human Experience in the Age of Artificial Intelligence | Synthesis: The Superintelligence Protocol 