Category: Experience Design
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As AI agents evolve from task-bound assistants into autonomous, human-like collaborators, we stand at the threshold of an ethical reckoning.… Read more
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As artificial intelligence (AI) evolves from a tool for automation to a proactive, decision-making partner—what we call agentic AI—its potential… Read more
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In a Nutshell PwC’s AI Augmentation Spectrum provides a structured way to understand how AI interacts with humans in different… Read more
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Here’s how Agentic AI, Large Language Models (LLMs), and recent AI advancements enhance Next Best Action (NBA) systems, along with… Read more
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We are living in the most extraordinary time in human history—the era of AI acceleration. Today’s corporate AI principles—espoused by… Read more
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Introduction: The Superintelligence Dilemma The rapid advancement of artificial intelligence (AI) presents humanity with a pivotal choice: to harness this… Read more
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Artificial Intelligence (AI) has made staggering progress since the release of GPT-2 in 2019. What began as a language model… Read more
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The concept of Next Best Action (NBA) has long been a cornerstone of customer-centric strategies, enabling businesses to deliver personalised… Read more
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As a management consultant and experience designer, I’ve often found myself at the intersection of design thinking and systems thinking. These two approaches… Read more
Genesis: Human Experience in the Age of Artificial Intelligence 