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Financial services has long relied on robust governance models: Basel’s operational risk framework, MAS TRM guidelines, ECB supervisory expectations, MiFID’s… Read more
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Executive summary Two landmark usage datasets—NBER’s “How People Use ChatGPT” and Anthropic’s “Which Economic Tasks are Performed with AI?”—converge on… Read more
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By Dr Luke Soon Why Agentic AI Demands a New Security Lens AI agents are no longer prototypes hidden in… Read more
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The architecture of Large Language Models (LLMs) is often discussed in terms of models, data, and parameters, but this framing… Read more
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By Dr. Luke Soon, Computer Scientist 15 September 2025 Introduction: From Narrow AI to Existential Risk Yet as we edge… Read more
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by Dr Luke Soon Introduction We stand at a pivotal moment in AI development. Recent advances in large language models,… Read more
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As I have argued repeatedly in my recent blogs on GenesisHumanExperience.com and on LinkedIn, the age of Agentic AI is… Read more
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2025–2027: The Trust & Transition Wave 2025 – AI Explainability Officers, Synthetic Media Curators, Digital Twin Designers. 2026 – Carbon… Read more
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When I first introduced HX = CX + EX — the Human Experience as the combination of Customer Experience (CX)… Read more
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Abstract The insurance sector is undergoing rapid transformation driven by artificial intelligence (AI). From underwriting and pricing to claims automation… Read more










