Genesis: Human Experience in the Age of Artificial Intelligence

The Genesis: Human Experience in Age of Artificial Intelligence book offers an insightful exploration of the evolving landscape of business. It also covers the landscape of technology. The author Dr Luke Soon emphasise the paramount importance of human experience (HX) in driving success. This importance also includes shaping the future. It examines the concept of Return on Experience (ROX). ROX is a critical asset class that transcends traditional metrics. It focuses on fostering genuine connections and creating lasting impressions. The sources underscore the need for businesses to prioritise experiences that resonate with the human spirit. Such experiences transform interactions into cherished memories. These memories build brand loyalty and drive sustainable growth.

Here are some key insights from the book:

●The Rise of the Experience Economy: The sources highlight a paradigm shift from a service-based economy to an experience-driven one. In this new landscape, consumers seek more than just functional products and services. They crave meaningful engagements that evoke emotions. These engagements create lasting memories. The sources argue that businesses must adapt by understanding and catering to these evolving desires, designing experiences that add value and foster connections.

●ROX as a Guiding Principle: The concept of ROX is presented as a pivotal framework for navigating the experience economy. It goes beyond measuring transactions. Instead, it focuses on quantifying the impact of experiences on customer loyalty. It also examines brand advocacy and overall business success. The sources argue that by prioritising ROX, businesses can differentiate themselves, build lasting relationships with customers, and unlock new avenues for growth.

●The Metaverse and the Future of Experience: The sources explore the potential of the Metaverse to revolutionise human experience. They envision a world where digital and physical realms converge. This creates immersive and personalised experiences that blur the lines between reality and virtuality. In Dr Luke’s view, the Metaverse offers an unprecedented opportunity to enhance human connection – where we will first encounter AGI. It fosters creativity and redefines the boundaries of experience.

●Balancing Short-Term Gains and Long-Term Vision: The sources acknowledge that businesses need to strike a balance. They must achieve immediate results while nurturing long-term growth. They advocate for a strategic approach. This approach blends short-term wins with enduring vision. It ensures that businesses remain agile. Meanwhile, they stay true to their core values and customer-centric goals. They cite examples like Amazon, Apple, Tesla, and Starbucks as successful examples of this balanced approach.

●The Role of Technology in Shaping Experience: The sources recognise the profound impact of technology on shaping human experience. They discuss emerging technologies like artificial intelligence (AI), blockchain, and quantum computing. These technologies have the potential to enhance and personalise experiences. They may even redefine the nature of experiences. They also caution against the potential pitfalls of unchecked technological advancement. They urge businesses and policymakers to consider the ethical implications of these innovations.

●The Importance of Empathy and Trust: The sources consistently emphasize the crucial role of empathy in building meaningful experiences. Trust is equally important. Luke argues that businesses must prioritise understanding their customers’ needs, motivations, and aspirations. Businesses must foster trust by being transparent, authentic, and responsible in their actions. They suggest that technology can enhance empathy and trust. However, it must be used ethically and responsibly.

The sources provide a compelling vision of the future of business and technology. In this vision, experiences take centre stage. ROX becomes a key driver of success. They encourage businesses to embrace innovation. They prioritise empathy and trust. They strive to create experiences that resonate deeply with their customers. These efforts forge lasting connections that transcend the transactional and build enduring legacies.

I’d like share my book 📖#Genesis: 👉🏻👈🏻#HumanExperience in the Age of#ArtificialIntelligence released 01/01/24.#AI 🤖 might be humanity’s last invention!

There’s never been a better time to be a Computer Scientist! Several#AIWinters later, we’re seeing a resurgence of#NeuralNetworks! This book was cumulatively written over 20+ years as a series of notes, references and learnings embedding#AI into 50+#HX,#CX and#EX implementations across the globe 🌏. There’s a new#coldwar 🚀, a new hashtag#armsrace (https://lnkd.in/gWZAyTq2) between global superpowers in their quest for#ArtificialGeneralIntelligence#AGI – this hopefully gives a balanced view of#AI developments from#East &#West. Hopefully this puts#Singapore on the map 🗺️! Majulah Singapura 🇸🇬

It’s astonishing 🤯how everything I predicted is unfolding like clockwork; way before#GenAI#LLMs, before the arms race 🏎️for#SuperIntelligence 👽 and definitely before this#Trump 2024#Crypto#Web3 #DeFi#DePin (Decentralised AI) bull 🐂 run – the signals 🔮were clear in my head: we are witnessing the inevitable birth of a new species 🤖 (#AI) – an intelligence that can make its own decisions!

🤖 Humanity has to brace for impact: Short-term Turbulence 🌪️ for Long-term Abundance 🦄as Humanity navigates the next few years towards#AGI.
🤖 The choice(s), what I call the Fork 🔱in next few years — that will decide the fate of all of Humanity (Star Trek vs Mad Max futures) needs to be made Collectively in Collaboration by MORE people (not just by a handful of folks).
🤖 ;#AI does not need to be conscious to have goals and objectives;#AI might and will achieve those goals unethically, irresponsibly without#emotion– it’s the humans behind the algorithms!

I truly believe humanity 👶👧🧒 is at a fork 🔱a pivotal point 🛣️ that might exponentially increase the probability of vastly different, alternate futures & realities. These next 5-7years will decide humanity’s future 🦄 🌈 : StarTrek (Utopian) 🛸 or MadMax (Dystopian) 🪓

When not if#AGI and#ASI happens, it’s akin to the birth of a new species; and humanity is not ready. It’s ironic that we#Trust machines more than our fellow#humans.
There’s duality in#AI– we’ve to accept#AI’s infinite ♾️ potential to do good/bad. What’s worrying is that there’s only 1#AIEthicist like me for every 10#AIDevelopers in#BigTech chasing profits.

Trust by Design is when#TrustedAI =#ResponsibleAI +#EthicalAI +#TransparentAI = vital for both species, Humanity and#AI in a future post#AISingularity.

This book discusses Why we need to Long and not Short on Humanity👪 AND AI 🤖,not Humanity 👨‍👩‍👦 OR AI 🤖 to create a sustained future, together.

You can order your copies: https://lnkd.in/g9YAP69B, https://lnkd.in/gdKqJQ9z